Complaints & Case Management

We’re planning a dedicated case management area to help businesses record, track and manage complaints or other customer issues within WorkNinja.

Potential improvements include:

• Case management module – create and manage complaints or cases from one central area.

• Link to customers and jobs – connect each case to the relevant customer, property or job history.

• Status tracking – clearly track cases from initial report through investigation to resolution.

• Case ownership – assign responsibility to the appropriate team member.

• Case history – retain notes, updates and key actions against each case.

The aim is to give businesses a clearer and more structured way to manage customer issues, while keeping the relevant operational history connected inside WorkNinja.